Help Center

FREE SHIPPING ON ALL ORDERS

 - Processing time: due to the high volume of orders and exclusivity of our products, please allow 3-5  days to process your order.

After that, it typically takes 15-25 business days for a standard shipping delivery. Golden Shop's #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary.

Please note:

• The delivery periods as provided are indicative only.
• The estimated shipping time does not include possible customs delays.
• The general and specific holidays in the destination country are not taken into account.
• We can not be held responsible for missing the estimated delivery periods.
• In the case of product returns, delivery fees are the responsibility of the buyer.

If your order hasn't arrived in the estimated delivery times, please contact our support team at support@goldenshopusa.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

• Address Details:

Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

The processing time for every order is usually 3-5 business days. After that, you will receive an email with your tracking number notifying that your order was shipped.

- You can track your order here: Track Order

You will be able to track your order directly from our website. We have made it a seamless experience to find the status of your order.

- You can track your order here: Track Order

Tracking numbers can take 5-9 business days to update depending on the shipping carrier. This is usually due to the high volume of dispatches on our warehouses every day.

Please contact us if you have any other questions or need further assistance.

support@goldenshopusa.com

Yes, we ship worldwide without any additional costs!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods.

• Golden Shop is not responsible for customs. 

Add items to your cart by clicking on the "Add To Cart" button. When you're ready to check out, click on the "Cart" button in the upper right, then "Checkout" to view your shopping cart. Here you will have the option to update your cart, use a discount code, or enter a gift card code. Clicking the "Check Out" button will take you to the first step of the checkout process. You will be asked to log in or create a new account.:

During checkout, you will be asked to provide

• Your credit card billing address, which will also be your shipping address.
• Your preferred shipping method (for shipping information, click here.)
• Your credit card type, number and expiration date.

When you enter your credit card information and click "Place Order" on the final review page, you will be given an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped, including the tracking information.

It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax within the state of Florida only.

Yes. The "Shopping Cart" page lists your order information and gives you a chance to make changes. To edit quantity of the item, select "Edit Your Cart" and adjust the number by clicking the plus or minus buttons. To remove the item all together, click the “Remove" button below the quantity section. If you do not click the "Place Order" button, your order will not be placed and your credit card will not be charged.

If there is a current promotion that requires a discount code, you can enter it at checkout, and it will automatically be reflected in the final price.

Golden Shop provides a 30-day (after delivered) warranty on all products. If you are not satisfied with your purchase, submit your return request through our Returns Center portal or notify us by e-mail.

Click here to go to our Returns Center page: Returns Center

The following terms apply:

• Refunds will be accepted within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. (please see partial refunds).
• Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging (please see partial refunds)
• Refunds will not be accepted if the reason is a ''missing item'' that is not listed as included in the purchase. All the items that come in every purchase are properly listed in the description.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This process can take up to 7 business days after the product arrives back. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.  
• If the address provided by the customer is incorrect and the product returns to the sender, the following rule will apply:Replacement: If the customer wants to receive the product, the customer will receive an invoice with an additional shipping fee.Refund: If the customer wants a refund, the cost of the return shipping fee will be deducted from the refund.
• If the customer refused to receive the product and the product arrived back to our warehouse, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

DEFECTIVE ITEMS: 

• If your items are defective and stop working before the 30-day refund period, in order for us to issue you a 100% refund + a prepaid shipping label, you must send us a photo/video of the defect. If you refuse to send us the photo/video of the defect, we cannot issue you a return label and your refund will be subjected to the values below:

IMPORTANT FACTORS REGARDING REFUND VALUES:

• The items that were returned with unopened boxes will be refunded 100% of the amount. (Shipping costs are non-refundable. The cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

• The items that were returned with opened boxes (regardless of whether the product was used or not) will be refunded 85% of the amount due to restock costs. (Shipping costs are non-refundable). The cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

There are certain situations only partial refunds are granted or also the refund can be rejected (if applicable)

• Any item not in its original condition is damaged (scratches, wreckage, etc.), not in the original package, sent to us  or missing parts for reasons not due to our error.
• Any item that has its original package damaged (taped, written on, labels glued on).  
• Any item that is returned more than 30 days after delivery.
• Any products rejected will be discarded unless the customer pays the shipping fee to receive it back .

Late or Missing Refunds (if applicable)

• If you haven't received your refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you done all of this and you still not have received our refund yet, please contact us at support@goldenshopusa.com

Exchanges (if applicable)

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at support@goldenshopusa.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. We will ONLY be handing the return shipping costs if the item arrived damaged or was damaged during transit and is now defective. 

 The request for a return shipping label will also be considered when you complete the request at the Return Center. If approved, you will receive the return label by email.  Please note that if the product is deemed to be working properly, by our technical area, the cost attributed to the return label will be deducted from your refund. 

If we are unable to answer your question, please click on the link below and provide us with the question and how we can assist you:

•  Contact us

We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at support@goldenshopusa.com. Be sure to include your name, order number, and any other important information that will allow us to better serve your request.