Like you, we're monitoring the latest news about the corona-virus. We're doing all we can to make sure that we ship and deliver your products within a definite time frame. We hope all our customers out there are doing their best to stay healthy and safe during crazy times like these. ❤️

Because of all the confusion going on in the world, Golden Shop would like to bring clarity about your orders!

First things first, we are still taking orders and shipping orders out. BUT, we are only shipping within the United States and Canada.

Before this corona-virus lockdown, our customers originally would have seen 3-7 business day shipping times. Shipping times and processing times were affected due to a high demand for our products and fewer employees working in our warehouses.

We understand this could harm the experience of our customers and is a poor representation of Golden's standard of quality. We could have never expected this. We hope every customer the best as they understand our situation!

❤️ To compensate for the delay, we are waiving the cost of shipping! Originally it would be $15, but we will cover your shipping. It will be free until the corona-virus and stocking delay ends.

Please allow some extra time to your shipping delivery time-frame as our brave delivery couriers are risking their health to deliver products in a timely manner. Feel free to contact us or use our tracking page to track your order. 

• You can track your order here: Track Order

You will receive a confirmation email with the tracking link once your order ships.

Thank you for your patience, due to the specialty of our products, your understanding is appreciated. The wait is WORTH IT! ❤️

USPS RESIDENTIAL DISRUPTIONS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

USPS MAILER DISRUPTIONS: https://about.usps.com/newsroom/service-alerts/business/welcome.htm

CAN I PLACE AN ORDER? WILL GOLDEN SHOP DELIVER THE PACKAGE?

Yes, Golden's shipments are currently continuing. However, delivery times may be longer than usual. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

Our teams are working around the clock to ensure the availability of our products, and continue to bring on the additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory. We are restocking thousands of units every week moving onwards to keep up with demand.

WHY IS MY PACKAGE TAKING LONGER THAN THE DEFINED TIME FRAME?

As COVID-19 has spread, we have seen an increase in people shopping on our store. This has caused a stock shortage and resulted in some of our delivery promises being longer than usual. Customers that ordered after March 15 may experience a delay in their deliveries. We were not expecting such a high demand for our product moving into March and the COVID-19 shopping influx. We appreciate your understanding of the situation of our best-sellers.

Moving forward, we have added a surplus of stock for our customers in April.

Contact us, or keep up to date with your order right here: Track Order

UPDATED SHIPPING TIME

Please note these are only estimates, orders may arrive before or after the expected time frame. Orders may take longer due to a delay with the courier service or a customs hold. If you have not received your order after the expected time-frame, please contact us with your order number so we can look into your order.

ADDRESS DETAILS

Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-3 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

Please note:

• The delivery periods as provided are indicative only.
• The estimated shipping time does not include possible customs delays.
• The general and specific holidays in the destination country are not taken into account.
• We can not be held responsible for missing the estimated delivery periods.
• In the case of product returns, delivery fees are the responsibility of the buyer.

If your order hasn't arrived in the estimated delivery times, please contact our support team at support@goldenshopusa.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).